Business customers who have the AntiVir Support Service can use the AntiVir Support Collector which helps us to provide fast support and a professional solution. The AntiVir Support Collector creates a detailed error analysis of your system.
Please unpack the ZIP file after downloading and store it in a directory, then start the EXE file and activate the start button. Please enter your user data into the template so your data can be identified. The "standard" system check only takes a few minutes and once completed please send the ZIP file "AVSUPINF.ZIP" directly to firstname.lastname@example.org. The AntiVir Support Team will answer your inquiry as soon as possible.